Create your campaign
Choose what information you need to collect and tailor the reporting experience to your organisation, audience and locations.
imabi Live Reporting
Information out. Actionable intelligence in.
Connect people in shared spaces with the teams who manage them—for compliments, feedback, assistance, service requests and incident response.
Anyone can scan and respond in seconds. Every message reaches the right team instantly, with its location and relevant context included.
AI helps teams understand and route each response, while live maps and analytics reveal service strengths, recurring needs and emerging issues.
No app. No login. Live in minutes.
Complete campaign toolkit
Everything you need in one place
imabi provides a complete self-service platform for creating, promoting, receiving and managing live reporting campaigns.
Generate your QR codes
Create unique QR codes for individual sites, areas, assets or campaign touchpoints.
Promote with AI
Use AI assistance to create clear posters, signs and digital promotional materials.
Route every response correctly
Decide which customer service, operational or specialist team should receive each type of feedback, request or report.
Manage reports live
Receive, review, assign and resolve feedback, assistance requests and reports through the imabi Live Desk.
Understand the bigger picture
Use maps, heatmaps and analytics to identify recurring issues, busy locations and emerging patterns.
How it works
From campaign to action
One clear journey connects campaign creation with the team ready to act.
- 1
Create
Build a tailored reporting campaign and choose what information you need to collect.
- 2
Promote
Generate location-specific QR codes and use AI to help create posters and campaign materials.
- 3
Report
Anyone can scan, complete a short form and press send—without an app or account.
- 4
Respond
The nominated team receives feedback, requests or reports instantly, with location and relevant context included.
- 5
Learn
Track compliments, actions and resolutions, identify patterns and use the intelligence to improve future decisions.
Create Promote Report Respond Learn
Scan and report
Simple for the person reporting
People scan the QR code, complete a short form and press send.
Reports can be anonymous, or the person can provide an email address if they would like a response or update.
Each QR code is connected to a known location, so the recipient immediately knows where the report came from—without the person needing to enter an address.
Live Desk
One view of feedback, requests and reports
Every response appears instantly in the imabi Live Desk, giving authorised teams one operational view of what people need, value and want improved.
- Real-time reports
- Live maps and heatmaps
- Filters by issue, location, campaign and status
- Verified information about each location
- Clear triage and status tracking
- Direct responses to people requesting updates
- Action and resolution records
- A clear operational audit trail
Human-led decisions
AI support for the team receiving each response
AI helps recipients understand the message, recognise its type and priority, and decide what to do next.
AI supports professional judgement. Your organisation remains in control of every decision and action.
- Summarises the report
- Identifies whether it is feedback, assistance, an operational request or an urgent report
- Recommends suitable actions
- Suggests priorities, owners and timescales
- Considers verified information about the location
- Drafts responses and resolution records
- Produces live shift briefings
- Highlights positive themes, recurring requests and emerging issues
Promote with AI
From campaign idea to clear promotional materials
Create posters, signs and digital content that explain what to report and make each location-specific QR code easy to use.
Live insight
Turn every response into operational intelligence
Live maps, heatmaps and charts reveal positive experiences, service needs, operational trends and urgent issues.
What is happening?
Where is it happening?
How quickly are reports arriving?
Which locations are busiest?
Which issues are recurring?
Where are positive feedback and recurring requests clustering?
What action has already been taken?
Relevant context included
The right information, attached to the right place
Teams can consider verified information about each location alongside the report, helping them prioritise ownership, timescales and the next suitable action.
Flexible by design
Built for any shared space
Public spaces
Transport
Workplaces
Retail
Hospitality
Venues and events
Education
Housing
Community services
Create · Promote · Report · Respond · Learn
Make every response easier to share and act on
Give people an immediate way to share praise, request help, suggest improvements or report an issue. Give your teams the intelligence to respond effectively.
imabi is more than a QR reporting form. It is a complete self-service platform for creating, promoting, receiving and managing live reporting campaigns.
No app. No login. No complicated reporting process.