Use cases and pricing
Connect people in shared spaces with the teams who manage them—to report something that needs action now, or to share feedback and information you review later.
Create Live, Info or Choice QR codes for urgent reports, assistance, feedback and local insight. Route every response to the right team and turn it into useful intelligence.
Create · Promote · Report · Respond · Learn
1. Create
Build a tailored reporting campaign and choose what information you need to collect.
2. Promote
Generate location-specific QR codes and use AI to help create posters and campaign materials.
3. Report
Anyone can scan and either report something now or share information about the place—without an app or account.
4. Respond
Live reports reach the team on duty instantly; information lands in the insights inbox—both with location and relevant context included.
5. Learn
Track compliments, actions and resolutions, identify patterns and use the intelligence to improve future decisions.
Three types of QR code
Not every scan is an emergency. When you create a QR code you decide how it will be used—Live, Info or Choice—and the reporting screen, the poster wording and the Live Desk inbox all follow that choice.
For places where someone may need help straight away. The person reports in a few taps and it goes directly to the team on duty, with the location already attached.
Best for
For gathering information about a place. People answer a few short questions, add a suggestion or praise the team, and your staff review it when it suits them. It is clearly not monitored live.
Best for
One code, two routes. The person chooses “I need help now” or “Tell us about this place”, and each answer goes to the right inbox automatically.
Best for
Honest promises
AI poster wording never promises a live response on an Info code.
Two inboxes
Live reports reach the urgent queue; information builds up in the insights inbox.
Mix and match
Use different types at different locations within the same campaign.
Core capabilities
imabi provides a complete self-service platform for creating, promoting, receiving and managing live reports and information.
Tailor the reporting experience to your organisation, audience and locations.
Create unique Live, Info or Choice QR codes for individual sites, areas, assets or campaign touchpoints.
Use AI assistance to create clear posters, signs and digital promotional materials.
Decide which customer service, operational or specialist team should receive each type of feedback, request or report.
Live reports reach the urgent queue and information reaches the insights inbox—review, assign and resolve both through the imabi Live Desk.
Use maps, heatmaps and analytics to identify recurring issues, busy locations and emerging patterns.
Live Desk
AI support
Sector selector
Choose a sector to see how imabi connects people with customer experience, operational and specialist teams—and what a deployment typically costs.
Festivals and events
At a busy event, visitors may want to praise a helpful team member, request accessibility or welfare support, find lost property, suggest an improvement or flag an urgent issue. Finding the right team in the moment can be difficult.
Live responses
Festivals and events
Staff compliment: Exceptional help
NewEntrance Info Point
Routed to Guest services
Accessibility request: Viewing platform
AssignedMain Stage Arena
Routed to Accessibility
Lost property: Bag handed in
NewWelfare Zone
Routed to Guest services
Heat exhaustion: Medical support
ReviewBar Tent East
Routed to Medical
Create
Build a tailored reporting campaign and choose what information you need to collect.
Promote
Generate location-specific QR codes and use AI to help create posters and campaign materials.
Report
Anyone can scan and either report something now or share information about the place—without an app or account.
Respond
Live reports reach the team on duty instantly; information lands in the insights inbox—both with location and relevant context included.
Learn
Track compliments, actions and resolutions, identify patterns and use the intelligence to improve future decisions.
Festival site QR touchpoints
6 QR touchpointsTouchpoint 1
Entrance
Touchpoint 2
Main stage
Touchpoint 3
Bar
Touchpoint 4
Toilets
Touchpoint 5
Campsite
Touchpoint 6
Welfare area
Step 1 — client setup
Create your campaign, generate its QR codes, promote it with AI and configure how every response reaches the right team in the imabi Live Desk.
Step A
Tailor the reporting experience to your organisation, audience and locations. Create unique QR codes for individual sites, areas, assets or campaign touchpoints, and define each one as Live, Info or Choice.
Scanning the QR code opens
Medical & welfare
Flag a medical or welfare point and the response team is sent.
Stage & sound
Report crowd pressure, sound issues or stage-side concerns.
Cleanliness & bins
Point out overflowing bins or spills that need a clean-up.
Lost property
Log a found item so it can be matched with its owner.
Step B
Use AI assistance to create clear posters, signs and digital promotional materials.
Step C
Decide which customer service, operational or specialist team should receive each type of feedback, request or report. Live reports reach the urgent queue and information reaches the insights inbox on the imabi Live Desk; review, assign and resolve both, then use maps, heatmaps and analytics to identify recurring issues, busy locations and emerging patterns.
User stories in action
Choose a role to follow feedback, assistance or an operational need from the first action through imabi intelligence to a clear outcome.
The need
“As a visitor, I need a quick way to request help, share feedback or report an issue without downloading an app.”
Scenario in action
No app required
Stage 1
Scans the nearest QR code and chooses feedback, assistance or report an issue.
Stage 2
imabi captures the reporting point and routes the message without requiring an app.
Stage 3
The right on-site team receives a clear, location-aware response.
Pricing
From £45 + VAT per QR point
£15 per QR point per day with a 3-day minimum, so 3 days is £45 per QR point. Each extra day is £15. One-off, with no subscription and no setup fees.
Festivals and events
At a busy event, visitors may want to praise a helpful team member, request accessibility or welfare support, find lost property, suggest an improvement or flag an urgent issue. Finding the right team in the moment can be difficult.
Live responses
Festivals and events
Staff compliment: Exceptional help
NewEntrance Info Point
Routed to Guest services
Accessibility request: Viewing platform
AssignedMain Stage Arena
Routed to Accessibility
Lost property: Bag handed in
NewWelfare Zone
Routed to Guest services
Heat exhaustion: Medical support
ReviewBar Tent East
Routed to Medical
Create
Build a tailored reporting campaign and choose what information you need to collect.
Promote
Generate location-specific QR codes and use AI to help create posters and campaign materials.
Report
Anyone can scan and either report something now or share information about the place—without an app or account.
Respond
Live reports reach the team on duty instantly; information lands in the insights inbox—both with location and relevant context included.
Learn
Track compliments, actions and resolutions, identify patterns and use the intelligence to improve future decisions.
Festival site QR touchpoints
6 QR touchpointsTouchpoint 1
Entrance
Touchpoint 2
Main stage
Touchpoint 3
Bar
Touchpoint 4
Toilets
Touchpoint 5
Campsite
Touchpoint 6
Welfare area
Step 1 — client setup
Create your campaign, generate its QR codes, promote it with AI and configure how every response reaches the right team in the imabi Live Desk.
Step A
Tailor the reporting experience to your organisation, audience and locations. Create unique QR codes for individual sites, areas, assets or campaign touchpoints, and define each one as Live, Info or Choice.
Scanning the QR code opens
Medical & welfare
Flag a medical or welfare point and the response team is sent.
Stage & sound
Report crowd pressure, sound issues or stage-side concerns.
Cleanliness & bins
Point out overflowing bins or spills that need a clean-up.
Lost property
Log a found item so it can be matched with its owner.
Step B
Use AI assistance to create clear posters, signs and digital promotional materials.
Step C
Decide which customer service, operational or specialist team should receive each type of feedback, request or report. Live reports reach the urgent queue and information reaches the insights inbox on the imabi Live Desk; review, assign and resolve both, then use maps, heatmaps and analytics to identify recurring issues, busy locations and emerging patterns.
User stories in action
Choose a role to follow feedback, assistance or an operational need from the first action through imabi intelligence to a clear outcome.
The need
“As a visitor, I need a quick way to request help, share feedback or report an issue without downloading an app.”
Scenario in action
No app required
Stage 1
Scans the nearest QR code and chooses feedback, assistance or report an issue.
Stage 2
imabi captures the reporting point and routes the message without requiring an app.
Stage 3
The right on-site team receives a clear, location-aware response.
Pricing
From £45 + VAT per QR point
£15 per QR point per day with a 3-day minimum, so 3 days is £45 per QR point. Each extra day is £15. One-off, with no subscription and no setup fees.
Shopping centres
Customers, tenants and employees may want to compliment great service, request accessibility support, suggest an improvement or flag cleaning, maintenance and urgent issues. They need one simple route to the team that can help.
Live responses
Shopping centres
Visitor suggestion: More recycling bins
ReviewFood Court Level 1
Routed to Customer experience
Staff compliment: Exceptional assistance
NewWelcome Desk
Routed to Centre management
Spill / Cleaning required: Quick resolution logged
AssignedAtrium West
Routed to Cleaning
Accessibility request: Wheelchair support
NewCar Park B
Routed to Guest services
Create
Build a tailored reporting campaign and choose what information you need to collect.
Promote
Generate location-specific QR codes and use AI to help create posters and campaign materials.
Report
Anyone can scan and either report something now or share information about the place—without an app or account.
Respond
Live reports reach the team on duty instantly; information lands in the insights inbox—both with location and relevant context included.
Learn
Track compliments, actions and resolutions, identify patterns and use the intelligence to improve future decisions.
Centre plan QR touchpoints
5 QR touchpointsTouchpoint 1
Entrances
Touchpoint 2
Car parks
Touchpoint 3
Food court
Touchpoint 4
Toilets
Touchpoint 5
Public areas
Step 1 — client setup
Create your campaign, generate its QR codes, promote it with AI and configure how every response reaches the right team in the imabi Live Desk.
Step A
Tailor the reporting experience to your organisation, audience and locations. Create unique QR codes for individual sites, areas, assets or campaign touchpoints, and define each one as Live, Info or Choice.
Scanning the QR code opens
Cleaning & spill
Flag a spill or mess and cleaning is sent to the zone.
Facilities
Report seating, lifts or lighting that need attention.
Security & staff
Ask for assistance or compliment a member of staff.
Customer feedback
Share a suggestion or a positive experience with the team.
Step B
Use AI assistance to create clear posters, signs and digital promotional materials.
Step C
Decide which customer service, operational or specialist team should receive each type of feedback, request or report. Live reports reach the urgent queue and information reaches the insights inbox on the imabi Live Desk; review, assign and resolve both, then use maps, heatmaps and analytics to identify recurring issues, busy locations and emerging patterns.
User stories in action
Choose a role to follow feedback, assistance or an operational need from the first action through imabi intelligence to a clear outcome.
The need
“As a visitor, I need a quick way to request assistance, share feedback or report an issue without searching for a desk.”
Scenario in action
No app required
Stage 1
Scans a nearby QR code and chooses assistance, feedback or report an issue.
Stage 2
The response carries the centre location and is classified for the right team.
Stage 3
The visitor gets a quick route to help without searching for a desk.
Pricing
£29 + VAT per QR point per month
15% multi-site discount at 10 or more locations. No setup fees, cancel anytime, and add or remove QR points whenever you need to.
Schools
Pupils may want to request pastoral or accessibility support, suggest a school improvement, recognise helpful staff, report a facilities issue or raise a safeguarding concern. imabi provides an additional route into the school's established processes. It does not replace existing safeguarding procedures.
Live responses
Schools
Staff compliment: Pastoral support
NewYear 10 Block
Routed to School leadership
Quiet-space request
AssignedLearning Support Hub
Routed to Pastoral team
Facility repair: Tap not working
ReviewScience Lab 3
Routed to Estates
Safeguarding report
NewSports Pavilion
Routed to Safeguarding
Create
Build a tailored reporting campaign and choose what information you need to collect.
Promote
Generate location-specific QR codes and use AI to help create posters and campaign materials.
Report
Anyone can scan and either report something now or share information about the place—without an app or account.
Respond
Live reports reach the team on duty instantly; information lands in the insights inbox—both with location and relevant context included.
Learn
Track compliments, actions and resolutions, identify patterns and use the intelligence to improve future decisions.
School reporting touchpoints
6 QR touchpointsTouchpoint 1
Form rooms
Touchpoint 2
Corridors
Touchpoint 3
Dining hall
Touchpoint 4
Toilets
Touchpoint 5
Playground
Touchpoint 6
School website
Step 1 — client setup
Create your campaign, generate its QR codes, promote it with AI and configure how every response reaches the right team in the imabi Live Desk.
Step A
Tailor the reporting experience to your organisation, audience and locations. Create unique QR codes for individual sites, areas, assets or campaign touchpoints, and define each one as Live, Info or Choice.
Scanning the QR code opens
Safeguarding
Raise a concern that routes straight to the safeguarding lead.
Facilities & repairs
Report a repair, a fault or a facility that needs fixing.
Student wellbeing
Ask for support, quietly and without drawing attention.
Positive feedback
Celebrate staff, students and moments worth sharing.
Step B
Use AI assistance to create clear posters, signs and digital promotional materials.
Step C
Decide which customer service, operational or specialist team should receive each type of feedback, request or report. Live reports reach the urgent queue and information reaches the insights inbox on the imabi Live Desk; review, assign and resolve both, then use maps, heatmaps and analytics to identify recurring issues, busy locations and emerging patterns.
User stories in action
Choose a role to follow feedback, assistance or an operational need from the first action through imabi intelligence to a clear outcome.
The need
“As a pupil, I need a discreet way to request support, share feedback or raise a concern.”
Scenario in action
Pupil voice
Stage 1
Scans a school QR code or opens the feedback and support link privately.
Stage 2
The age-appropriate form offers feedback, support and reporting options.
Stage 3
The pupil can express what they need without approaching someone publicly.
Pricing
£29 + VAT per QR point per month
15% multi-site discount at 10 or more locations. No setup fees, cancel anytime, and add or remove QR points whenever you need to.
Transport
Passengers and staff may need accessibility assistance, lost property support, service information or a quick way to share compliments, suggestions, maintenance issues and urgent reports. They may not know which operator or team is responsible.
Live responses
Transport
Accessibility request: Ramp assistance
AssignedPlatform 2
Routed to Station team
Staff compliment: Helpful conductor
NewCarriage 4
Routed to Customer experience
Lost property: Phone handed in
ReviewPlatform 3 Concourse
Routed to Customer services
Defective ticket gate
AssignedNorth Entrance
Routed to Maintenance
Create
Build a tailored reporting campaign and choose what information you need to collect.
Promote
Generate location-specific QR codes and use AI to help create posters and campaign materials.
Report
Anyone can scan and either report something now or share information about the place—without an app or account.
Respond
Live reports reach the team on duty instantly; information lands in the insights inbox—both with location and relevant context included.
Learn
Track compliments, actions and resolutions, identify patterns and use the intelligence to improve future decisions.
Network QR touchpoints
5 QR touchpointsTouchpoint 1
Stations
Touchpoint 2
Platforms
Touchpoint 3
Bus stops
Touchpoint 4
Vehicles
Touchpoint 5
Interchanges
Step 1 — client setup
Create your campaign, generate its QR codes, promote it with AI and configure how every response reaches the right team in the imabi Live Desk.
Step A
Tailor the reporting experience to your organisation, audience and locations. Create unique QR codes for individual sites, areas, assets or campaign touchpoints, and define each one as Live, Info or Choice.
Scanning the QR code opens
Platform hazard
Report a hazard on the platform so staff can respond at once.
Lost property
Log a found item or check what has been handed in.
Passenger assistance
Request ramp help, support or directions in one tap.
Delays & disruption
Flag congestion or disruption so information stays current.
Step B
Use AI assistance to create clear posters, signs and digital promotional materials.
Step C
Decide which customer service, operational or specialist team should receive each type of feedback, request or report. Live reports reach the urgent queue and information reaches the insights inbox on the imabi Live Desk; review, assign and resolve both, then use maps, heatmaps and analytics to identify recurring issues, busy locations and emerging patterns.
User stories in action
Choose a role to follow feedback, assistance or an operational need from the first action through imabi intelligence to a clear outcome.
The need
“As a passenger, I need to request assistance without knowing which organisation to contact.”
Scenario in action
Automatic operator routing
Stage 1
Scans the QR code and requests assistance at the station, stop or onboard.
Stage 2
imabi resolves the responsible location and operator automatically.
Stage 3
The request reaches the right organisation without the passenger finding it first.
Pricing
£29 + VAT per QR point per month
Volume packages are available for buses, stops, stations and larger networks. Contact us for a tailored quote.
Local authorities
Residents may want to praise a helpful officer, suggest an improvement, request accessibility support or report waste, lighting, damaged infrastructure and urgent community issues. Each message may need a different council service or partner.
Live responses
Local authorities
Staff compliment: Helpful housing officer
NewCommunity Hub
Routed to Customer services
Accessibility request: Dropped kerb
ReviewMarket Square
Routed to Highways
Resident suggestion: More cycle stands
NewHigh Street
Routed to Public realm
Street lighting outage
AssignedPark Pavilions
Routed to Highways
Create
Build a tailored reporting campaign and choose what information you need to collect.
Promote
Generate location-specific QR codes and use AI to help create posters and campaign materials.
Report
Anyone can scan and either report something now or share information about the place—without an app or account.
Respond
Live reports reach the team on duty instantly; information lands in the insights inbox—both with location and relevant context included.
Learn
Track compliments, actions and resolutions, identify patterns and use the intelligence to improve future decisions.
Area-wide QR touchpoints
6 QR touchpointsTouchpoint 1
Town centre
Touchpoint 2
Park
Touchpoint 3
Housing area
Touchpoint 4
Community building
Touchpoint 5
Transport location
Touchpoint 6
Night-time economy area
Step 1 — client setup
Create your campaign, generate its QR codes, promote it with AI and configure how every response reaches the right team in the imabi Live Desk.
Step A
Tailor the reporting experience to your organisation, audience and locations. Create unique QR codes for individual sites, areas, assets or campaign touchpoints, and define each one as Live, Info or Choice.
Scanning the QR code opens
Step B
Use AI assistance to create clear posters, signs and digital promotional materials.
Step C
Decide which customer service, operational or specialist team should receive each type of feedback, request or report. Live reports reach the urgent queue and information reaches the insights inbox on the imabi Live Desk; review, assign and resolve both, then use maps, heatmaps and analytics to identify recurring issues, busy locations and emerging patterns.
User stories in action
Choose a role to follow feedback, assistance or an operational need from the first action through imabi intelligence to a clear outcome.
The need
“As a resident, I need one simple route to share feedback, request help or report a local issue.”
Scenario in action
One response route
Stage 1
Scans a local QR code or opens the council response link.
Stage 2
A simple form provides one consistent route for feedback, help and local issues.
Stage 3
The resident can respond without navigating multiple service pages.
Pricing
£29 + VAT per QR point per month
15% multi-site discount at 10 or more locations. No setup fees, cancel anytime, and add or remove QR points whenever you need to.
Pricing
One QR point, one price. Nothing to choose between.
One QR point, one price
£29+ VAT per QR point per month
15% multi-site discount at 10 or more locations.
Festivals and events: from £45 + VAT per QR point — £15 per day with a 3-day minimum. No subscription.
No setup fees. Cancel anytime. Add or remove QR points whenever you need to.
Work out your price
Change the numbers and the estimate updates instantly.
10 locations × £29 + VAT per QR point per month15% multi-site discount
From £247/month excluding VATsaving £43
Prices exclude VAT. Final pricing is confirmed on a call.
| Sector | Price (excluding VAT) | Commercial model |
|---|---|---|
| Festivals and events | From £45 per QR point | One-off per event: £15 per day, 3-day minimum |
| Shopping centres | £29 per QR point per month | Per QR point, 15% off at 10+ locations |
| Schools | £29 per QR point per month | Per QR point, 15% off at 10+ locations |
| Transport | £29 per QR point per month | Per QR point, volume packages for networks |
| Local authorities | £29 per QR point per month | Per QR point, 15% off at 10+ locations |
All prices exclude VAT. No setup fees. Cancel anytime. Volume packages are available for fleets, transport networks and larger estates.
Not sure which option fits? We will provide a clear proposal based on your locations, users and reporting needs.
Your campaign
Your QR codes
Your teams
Your intelligence
Make it easier for people to share praise, request assistance, suggest improvements or report an issue—and turn every response into useful operational intelligence.
No app. No login. Live in minutes.
Prefer email? Write to hello@imabi.com.
